Company Profile   Employment   Training Academy   Services                   Toll Free 888-459-2111 In Maryland 301-459-2000 Fax 301-459-2002 service @ axiompsi.com   Home About Us Services Request Service           Axiom Protective Services, Inc. maintains a Quality Assurance Program (QAP) for monitoring, continued training, and testing of all personnel assigned to the contract. This ensures proficiency in the contract requirements. It includes all general and post orders, as well as other directives. APSI provides the results of all information realized from this program to the client, in writing, on a quarterly basis. Professional Standards Upon contract award, APSI deploys an experienced security operations team, institutes a Total Quality Management (TQM) Program, and puts line supervision in position to assume immediate responsibility for daily security support operations. APSI's approach is based on technology and procedures, including a QA Program, Management and Operational Tracking and Computerized Scheduling and Cost Control Tracking and Invoicing. Through selection of experienced and dedicated personnel, and implementation of accepted management techniques, the contract is completed in a timely and responsive manner. The following section describes in sufficient detail our procedures, strategies, record keeping, on-site procedures and plans to prevent unsatisfactory service. The benefits that our clients receive from APSI's commitment to performance from the client's perspective are:
Conformance to work specifications Quality workmanship Mitigation of risks related to scheduling Minimization of disruption to day-to-day operations Overall Methodology Our Quality Assurance Program is administered by the Quality Assurance Team (QAT), which is comprised of the President/CEO, Vice President, Director of Human Resources, the Contracts and Acquisitions team, Director of Field Operations and Quality Control Inspectors. The Quality Assurance Program is designed to provide management with an independent review of the performance of employees as well as the effectiveness of operational programs. The information collected by the QAT is essential to the overall success of APSI. To ensure full compliance with the terms and conditions of the contract after award, the QA Inspector has been delegated the day-to-day responsibility to ensure that the Quality Assurance Programs are implemented fully. The QA Inspector is responsible for inspections of all phases of contract performance. The QAT meets on a monthly basis for review and evaluation of all findings and the implementation of corrective actions regarding contract terms and provisions. Additionally, the QAT ensures compliance with the company's Operational Manual, which establishes all rules and regulations governing the performance of all company employees assigned to the client's facility. Prevention of Unsatisfactory Service To improve the operational performance value of all aspects of a particular contract, APSI provides both formal and informal reviews and audits to ensure standards are being met. Informal mechanisms include peer review and continuing consultation with the APSI supervisory chain. Formal reviews consist of the in-line supervisor evaluation followed by home office validation. APSI stresses involvement of the manager/supervisor and the employee in developing goals and action plans based upon periodic progress reviews. We also stress recognition for those employees who exhibit adherence to duties and develop customer satisfaction. It is highly critical to measure customer satisfaction when evaluating employee performance. To accomplish this, APSI uses a four-point policy: Deliver customer satisfaction Manage by fact, not intuition Respect people Apply-Plan-Do-Check-Act cycle (PDCA) Inspection Procedures/Instructions Quality Assurance Inspection must be completed for each site under this program at least twice a month. One (1) announced inspection and one (1) unannounced inspection. The QC Inspector must complete the Quality Control Inspection Forms. A copy of the Forms must be given to the Operations Management branch on the same day that the inspection occurred, with a three (3) day due back notice of corrective actions for identified deficiencies. A follow up check sheet must be completed three (3) days after the initial inspection to ensure that corrective action was taken by the Operations Department. All original Quality Control Forms must be turned into the Vice President each Friday by 1700 hours for the week that all the inspections were completed. The completed report shall then be put into the appropriate file for record keeping purposes. The client is provided with a copy of the Inspection.
---------------------------------------------------------------------------------- Powered by ACENetwork ---------------------------------------------------------------------------------- © 2006 Axiom Protective Services, Inc.